NEARSHORE • BILINGUAL • US TIME ZONES
Nearshore BPO & Call Center that Drives Revenue
Dominican Republic–based teams for Sales, Customer Support, and Back Office. Bilingual (EN/ES), US-aligned hours, high performance, and cost efficiency.
48–65%Avg. cost reduction vs. US
EN / ESBilingual agents
EST / CSTUS-aligned schedules
PCI / SOC2Security practices
Core Services
Build a dedicated team or start with a pilot. Switch on what you need, when you need it.
Outbound Sales & Lead Gen
Prospecting, appointment setting, upsell/cross-sell.
Customer Support (EN/ES)
Voice, chat, email, WhatsApp support with QA.
Technical Support
Tier 1–2 troubleshooting, escalations, knowledge base.
Back Office / Admin
Billing, collections, data entry, verifications.
Why Nearshore in the Caribbean?
- Bilingual talent (English/Spanish) with neutral accent
- Same-day travel to the US, cultural alignment
- US-aligned hours (EST/CDT), faster collaboration
- Cost-effective without sacrificing quality
HubSpot
Salesforce
Zendesk
Five9
Talkdesk
Aircall
Security & Compliance
Secure network zones, endpoint policies, PCI-DSS alignment.
Let’s Talk
Email us at info@caribbeanoutsourcinggroup.com